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installations

Welcome to RoadPoints installation support. If you’re reading this, you’re probably a little frustrated. We’re here to help.

Here’s a list of possible problems along with their solutions:

 

Q: I followed the instructions for installing the beacon, but nothing happened.  I never received the congratulatory pop-up.

A: The beacon connects to your phone via Bluetooth, so sometimes it is helpful to turn bluetooth off/on.  You can do this from Settings/Bluetooth.  If it still doesn’t work, please confirm the beacon is switched on.  You can do this by clicking it between your thumb and fingers: if you see a green light, it’s ‘on’; if you see a red light, please click it again.  (It can be hard to see in bright light.)

Q: It says “serial not valid.”

A: Each beacon has  unique serial number.  If for some reason, the app does not recognize the serial number, please confirm that your phone has an internet connection.  If it still not work, please email us to verify the number: support@roadpoints.com.

Q: The beacon is installed, but the app doesn’t show any driving data.

A: The first thing to do is confirm that it works.  You can do this by riding in the car with the beacon and phone with the app installed.  If it works then, but doesn’t work when you’re not present, then most likely the driver (your teenager) is disabling it on purpose by switching off the beacon.  You can prevent this by hiding the beacon in the car.  It is quite small.

Q: Why do I receive email each time my driver turns off/on location services, push notifications or bluetooth?

A: These are the three service required for our platform.  Location services include the GPS for determining vehicle location and speed; push notifications, especially for iPhone users, are used to disable the phone while driving; and bluetooth is used to detect the beacon, without which the app does not know the user is driving.  Whenever your driver disables one of these services on their phone, you will receive an email.

Don’t see your issue?  Please email us atsupport@roadpoints.com, or call us at (866) 890-4684.  Thank for your patience.